The following interpersonal skills programmes represent a range of business skills for all levels of staff. If you require further information, programme outlines or have a special requirement for interpersonal skills training
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Assertiveness Development
Understanding differences in aggressive and submissive behaviours is key to managing people for success. This programme enables participants to learn and practice the essential skills of Assertiveness.
Who Should attend? - Managers and professional who need to improve their effectiveness within the business and in supplier contact situations. Those who need to change their behaviour to a more positive and confident approach.
Influencing and Persauding People
Whether dealing with individuals, groups of people, or boards of directors at suppliers or customers the ability to put forward your ideas is as good as your ability to influence others to take action. The skills developed on this interactive programme enable delegates to act with greater precision and credibility when communicating. They will develop powerful techniques to put across ideas in a dynamic & winning way.
Who Should attend? - People who need to influence other people on a regular basis to enable performance improvement.
Professional Presentations
Delegates will be able in a risk free environment to develop and practice their presentation skills and record their progress on video. Working with a proven methodology they will be able to develop stunning presentations. This is not a "How to Use PowerPoint" training programme.
Who Should attend? - Anyone who needs to address meetings or make presentations internally, to suppliers and / or customers.
Understanding Sales Techniques
programme designed to help people involved with the buying process to understand the role of the seller, how sellers view buyers and how the interaction with Sellers may be managed to improve results. Delegates are able to "wear a sales persons shoes" in a risk free environment as they sell, then have the opportunity to review their approach.
Who Should Attend? - Anyone involved in the buying process who deals with sales personnel who further needs to understand how sellers perform their role.This programme forms part of a structured development approach to negotiation with suppliers.